Subscription Policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds.

You are entitled to an initial 14-day grace period to cancel your membership should you change your mind, during which time you can cancel your membership immediately. You will only be charged for the length of membership, you initially signed up for depending on your plan (monthly, quarterly or yearly). If you have received complimentary services (such as tickets/events) during your grace period you will be required to pay the market value of these prior to cancelling your account. Cancelation of your membership means you will no longer be billing for any future payments. You will keep access to your membership and remain active until the point that it expires.

After your grace period, if you do not wish to renew Membership you must notify the membership team via email to contact@betoken.co.uk and provide 1 calendar months’ notice.

There is no refund available for membership fees for periods during your registered membership due to administration costs.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.